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This section includes installation and configuration troubleshooting tips for some of the
most common issues associated with hardware and software setup.
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the
HP All-in-One hardware.
The HP All-in-One will not turn on
Cause The HP All-in-One is not properly connected to a power supply.
● Make sure the power cord is firmly connected to both the HP All-in-One and
the power adaptor. Plug the power cord into a grounded power outlet, surge
protector, or power strip.
2Power cord and adaptor
3Grounded power outlet
●If you are using a power strip, make sure the power strip is on. Or, try
plugging the HP All-in-One directly into a grounded power outlet.
● Test the power outlet to make sure it is working. Plug in an appliance that
you know works, and see if the appliance has power. If not, then there might
be a problem with the power outlet.
● If you plugged the HP All-in-One into a switched outlet, make sure the switch
is on. If it is switched to on but still does not work, then there might be a
problem with the power outlet.
Cause You pressed the On button too quickly.
Solution The HP All-in-One might not respond if you press the On button too
quickly. Press the On button once. It might take a few minutes for the HP All-in-
One to turn on. If you press the On button again during this time, you might turn
the device off.
Warning If the HP All-in-One still does not turn on, it might have a
mechanical failure. Unplug the HP All-in-One from the power outlet and
contact HP. Go to:
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If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
I connected the USB cable, but I am having problems using the HP All-in-One
with my computer
Solution You must first install the software that came with the HP All-in-One
before connecting the USB cable. During installation, do not plug in the USB
cable until prompted by the onscreen instructions. Connecting the USB cable
before prompted can cause errors.
Once you have installed the software, connecting your computer to the HP All-in-
One with a USB cable is straightforward. Simply plug one end of the USB cable
into the back of your computer and the other into the back of the HP All-in-One.
You can connect to any USB port on the back of your computer.
For more information on installing the software and connecting the USB cable,
see the Setup Guide that came with the HP All-in-One.
The HP All-in-One does not print
●Look at the On light located on the front of the HP All-in-One. If it is not lit,
the HP All-in-One is turned off. Make sure the power cord is firmly connected
to the HP All-in-One and plugged into a power outlet. Press the On button to
turn on the HP All-in-One.
● Make sure the print cartridges are installed.
● Make sure you have paper loaded in the input tray.
● Check that the HP All-in-One does not have a paper jam.
● Check that the print carriage is not jammed.
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Open the print cartridge door to access the print carriage area. Remove any
objects that are blocking the print carriage, including any packing materials.
Turn the HP All-in-One off and then turn it on again.
● Check that the HP All-in-One print queue is not paused (Windows) or
stopped (Mac). If it is, choose the appropriate setting to resume printing. For
more information about accessing the print queue, see the documentation
that came with the operating system installed on your computer.
● Check the USB cable. If you are using an older cable, it might not be working
properly. Try connecting it to another product to see if the USB cable works.
If you experience problems, the USB cable might need to be replaced. Also
verify that the cable does not exceed 3 meters (9.8 feet) in length.
● Make sure your computer is USB ready. Some operating systems, such as
Windows 95 and Windows NT, do not support USB connections. Check the
documentation that came with your operating system for more information.
● Check the connection from the HP All-in-One to your computer. Verify that
the USB cable is securely plugged into the USB port on the back of the
HP All-in-One. Make sure the other end of the USB cable is plugged into a
USB port on your computer. After the cable is connected properly, turn the
HP All-in-One off and then on again.
●If you are connecting the HP All-in-One through a USB hub, make sure the
hub is turned on. If the hub is on, try connecting directly to your computer.
● Check other printers or scanners. You might need to disconnect older
products from your computer.
● Try connecting the USB cable to another USB port on your computer. After
you check the connections, try restarting your computer. Turn the HP All-in-
One off and then on again.
● After you check the connections, try restarting your computer. Turn the
HP All-in-One off and then on again.
● If necessary, remove and then install the software you installed with the
HP All-in-One again. For more information, see Uninstall and reinstall the
For more information on setting up the HP All-in-One and connecting it to your
computer, see the Setup Guide that came with the HP All-in-One.
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If the HP All-in-One and computer are not communicating with each other, try the
Software installation troubleshooting
If you encounter a problem during software installation, see the topics below for a
possible solution. If you encounter a hardware problem during setup, see Hardware
setup troubleshooting .
During a normal installation of the HP All-in-One software, the following events occur:
1. The HP All-in-One software CD-ROM runs automatically.
2. The software installs.
3. Files are copied to your computer.
4. You are requested to connect the HP All-in-One to your computer.
5. A green OK and check mark appear on an installation wizard screen.
6. You are requested to restart your computer.
7. The registration process runs.
If any of these things did not occur, there might be a problem with the installation.
To check the installation on a Windows computer, verify the following:
● Start the HP Solution Center and check to make sure the following buttons
appear: Scan Picture and Scan Document . If the icons do not appear
immediately, you might need to wait a few minutes for the HP All-in-One to
connect to your computer. Otherwise, see Some of the buttons are missing in the
HP Solution Center (Windows) .
● Open the Printers dialog box and check to see that the HP All-in-One is listed.
● Look in the system tray at the far right of the Windows taskbar for an HP All-in-
One icon. This indicates that the HP All-in-One is ready.
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens Solution If the installation does not run automatically, you can start it manually.
To start the installation from a Windows computer
1. From the Windows Start menu, click Run.
2. In the Run dialog box, enter d:\setup.exe, and then click OK.
If your CD-ROM drive is not assigned to drive letter D, enter the appropriate
To start the installation from a Mac
1. Double-click the CD icon on your desktop to view the contents of the CD.
2. Double-click the installation icon.
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The minimum system checks screen appears (Windows)Solution Your system does not meet the minimum requirements to install the
software. Click Details to see what the specific problem is, and then correct the
problem before attempting to install the software.
You can also try installing HP Photosmart Essential instead. HP Photosmart
Essential provides less functionality than the HP Photosmart Premier software,
but it requires less space and memory on your computer.
For more information about installing the HP Photosmart Essential software, see
the Setup Guide that came with the HP All-in-One.
A red X appears on the USB connect prompt
Solution Normally, a green check appears indicating that the plug and play is
successful. A red X indicates that the plug and play failed.
1. Verify that the control panel overlay is firmly attached, unplug the HP All-in- One power cord, and then plug it in again.
2. Verify that the USB cable and power cord are plugged in.
3. Click Retry to retry the plug and play setup. If this does not work, continue to
the next step.
4. Verify that the USB cable is set up properly as follows:
– Unplug the USB cable and plug it in again.
– Do not attach the USB cable to a keyboard or non-powered hub.
– Verify that the USB cable is 3 meters (9.8 feet) or less in length.
– If you have several USB devices attached to your computer, you mightwant to unplug the other devices during the installation.
5. Continue with the installation and restart the computer when prompted.
6. If you are using a Windows computer, open the HP Solution Center and
check for the essential icons ( Scan Picture and Scan Document ). If the
essential icons do not appear, remove the software and then reinstall it. For
more information, see Uninstall and reinstall the software .
HP Deskjet F300 All-in-One series