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t.Non -HP Products: We are not liable for the compatibility, performance or non -performance of third
party vendors, their products, or their Support Services.
u. Maximum Use Limitations: HP products operated in excess of their maximum usage rate or duty
cycle (as specified in the technical data sheet, operating manual, or Service Plan Description) will
be serviced at our standard service rates.
Complete resolution of some problems may be beyond the control of HP and thus outside the scope of these
ustomer Responsibilities: The HP product covered by this Agreement and instructions on how to
obtain Support Services are described on the attached HP confirmation of payment furnished to you and/or
the back of the physical HP Care Pack or Service Agreement, which are incorporated herein by this
ou are responsible for registering the HP product to be supported using the registration instructions
within each package, email document, or as otherwise directed by HP.
his Agreement may only be transferred in connection with transfer of the covered HP product an
n such cases HP must be notified by the original owner to update the registration.
ou must make all reasonable efforts to support and cooperate with us in resolving the problem
requiring support remotely, for example, starting and executing self-tests or diagnostic programs,
providing all necessary information, or performing basic remedial activities upon our request.
ou are responsible for the security of your proprietary and confidential information and for
maintaining a procedure external to the HP products for reconstruction of lost, or altered files, data,
or programs We do not intend to have access to your personally identifiable information, including
protected health information, (collectively “PII & PHI”) in providing Support Servi ces. To the extent
we have access to your PII or PHI stored on your system or device, such access will be incidental
and transient and you will remain the data controller of your PII & PHI at all times. You are
responsible for removing all PII and PHI from any product before returning to HP for any Support
. You must notify us if any HP products serviced are being used in an environment that poses
tential health hazard to our employees or subcontractors.
ou must ensure that an adu lt representative 18 years or older is present when we are providing
Support Services at Your designated location or by telephone.
f remote Support Services are available, you will allow us to keep system and network diagnostic
programs resident on the c overed HP product and provide us login access for the exclusive purpo
f performing diagnostics.
ou acknowledge that you have no ownership interest in any diagnostic software provided or
utilized by us and that we will remove these diagnostic programs and any HP loaned modems or
other equipment upon termination or expiration of this Agreement. When capable, the covered HP
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products must be configured to permit access to one voice-grade telephone line and one data-quality
telephone line; both must have terminations located near the covered HP product. Upon our request,
you will run diagnostic programs we have supplied before having an HP product serviced under
ff-Site Support and Exchange Services: You are responsible for performing the following functions
prior to return shipping a failed HP product to us: a) perform all steps for self -test and trouble -shooting
specified in the operating manual for the product; b) provide, in writing, the model number, serial
number, current failure symptoms, pertinent failure history and ship -to address (if applicable); and
nless the HP product will be delivered and picked up in person by you, you are responsible for
packaging the failed HP product carefully in the original or a shipping container we provide, or
hipping container that prevents the HP product from being damaged while in transit to us.
ations of Liability and Remedies:
E TOTAL AMOUNT THAT HP WILL PAY FOR REPAIRS OR REPLACEMENT MADE IN CONNECTION
WITH ALL CLAIMS ON ANY COVERED PRODUCT SHALL NOT EXCEED THE PURCHASE PRICE OF THE
COVERED PRODUCT EXCLUDING TAX AND SHIPPING. IN THE EVENT THAT HP OR HP SERVICE
PROVIDERS MAKE REPAIRS, WHICH IN THE AGGREGATE ARE EQUAL TO THE PURCHASE PRICE OF THE
COVERED PRODUCT, OR REPLACE THE COVERED PRODUCT WITH A NEW, REBUILT, OR REFURBISHED
PRODUCT OF EQUAL OR SIMILAR FEATURES AND FUNCTIONALITY, HP WILL HAVE NO FURTHER
OBLIGATIONS UNDER THIS HP CARE PACK SERVICE AGREEMENT. THE COST OF REPAIR FOR ANY
ADDITIONAL CLAIMS WILL BE CHARGED ON A TIM E-AND -MATERIALS BASIS.
OR ANY BREACH OF THIS AGREEMENT BY US, YOUR REMEDY AND OUR LIABILITY WILL BE LIMITED
TO A REFUND OF THE PRICE PAID FOR THIS AGREEMENT BY YOU FOR THE HP PRODUCTS AT ISSUE.
WE WILL NOT BE LIABLE FOR PERFORMANCE DELAYS OR FOR NONPERFO RMANCE DUE TO CAUSES
BEYOND ITS REASONABLE CONTROL, INCLUDING WHEN PRODUCT OR PARTS ARE NOT AVAILABLE.
TO THE EXTENT WE ARE HELD LEGALLY LIABLE TO YOU, OUR LIABILITY IS LIMITED TO DAMAGES FOR
BODILY INJURY AND DAMAGES TO TANGIBLE PROPERTY UP TO THE LIMIT O F $300,000 (U.S.) AND
FOR OTHER DIRECT DAMAGES FOR ANY CLAIM BASED ON A MATERIAL BREACH OF SUPPORT
SERVICES, UP TO A MAXIMUM OF THE SUPPORT CHARGES YOU PAID FOR THIS AGREEMENT FOR THE
HP PRODUCTS AT ISSUE. THE REMEDIES PROVIDED IN THIS AGREEMENT ARE YOUR S OLE AND
EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL WE, OUR AFFILIATES, OUR
SUBCONTRACTORS, OR SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL (INCLUDING DOWNTIME COSTS OR LOST PROFIT), OR OTHER
DA MAGES WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. SOME STATES DO NOT ALLOW
A LIMITATION OR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER
PRODUCTS OR OF A CONSUMER’S STATUTORY RIGHTS. IN SUCH STATES SOME EXCLUSIONS OR
LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.
ermination and Cancellation : You may terminate this Agreement by notifying u s in writing at HP
Inc . located at 1501 Page Mill Road, Palo Alto, CA 94304 within 30 days of purchase to receive a full
refund; less any claims paid or the cost of repairs made on y our behalf . After 30 days, y ou may terminate
the Agreement by submitting a cancellation in writing to the above address. You will receive a pro rata
refund based on the time expired less the cost of any claims paid or the cost of repairs made on your behalf.
We may terminate at any time after the effective date of this Agreement if you fail to perform or observe any
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condition of this Agreement. Notice of our cancellation will be in writing and given at least thirty (30) days
prior to cancellation. If we cancel, you will receive a pro rata refund based on the time expired under the
Agreement. Full refunds for prepaid Support Services are available from the place of purchase only if you
cancel within thirt y days of receipt of the Agreement and a claim has not been made under this Agreement.
Varying cancellation and refund terms may apply to you; please see State Specific Terms and Conditions
overning Laws : Any disputes arising in connection with this Agreement will be governed by the la
f the State of California. The courts of the State of California shall have jurisdiction. In no event will any
cause of action be brought against us more than one year after the cause of action has accrued.
he terms and conditions of this Agreement (together with the Service Plan Description, the Receipt
applicable to this purchase and the State -Specific Terms and Conditions identified below) ) constitute the
entire understanding between us and you relating to the provision of Support Services described herein and
will supersede any previous communication, representation or agreement whether oral or written. Your
additional or different terms and conditions will not apply. Your acceptance of this Agreement is deemed to
occur upon your purchase of Support Services. No change of any of the terms and conditions will be valid
unless in writing signed by authorized personnel of each party. The oblig ations of HP under this Agreement
are backed by the full faith and credit of HP and are not guaranteed under a service contract reimbursement
insurance policy , unless otherwise specified .
tate-Specific Terms and Conditions: The terms provided below are specific to Support Servic
rchased in certain states within the United States. If y ou are not a permanent resident of the state identified
in each paragraph below at the time y ou purchases the Support Service, and if the Support Service is not
provided to y ou in that state, then y ou are not eligible for the additional rights and/or remedies below. Any
conflict between the terms of this Paragraph 10 and the remainder of this Agreement will be governed by
this Paragraph 10.
abama, Arkansas, California, Colorado, Hawaii, Maryland, Minnesota, Missouri, New
Mexico, New York, Nevada, South Carolina, Texas, Washington and Wyoming Residents
If you cancel this Agreement pursuant to Paragraph 7, and w e do not refund the purchase price to y ou within
thirty (30) days for California, New York and Washington residents; within forty-five (45) days for Alabama,
Arkansas, Colorado, Hawaii, Maryland, Minnesota, Missouri, Nevada, South Carolina, Texas and
Wyoming residents; and within sixty (60) days for New Mexico residents, w e are required to pay y ou a
penalty of 10% per month for the unpaid amount that is owed to y ou. Your right to cancel and receive this
penalty payment as described in this paragraph only appl ies to the original purchaser of this Agreement
and may not be transferred or assigned to any other person.
olorado, Hawaii, Maine, Massachusetts, Minnesota, Montana, New Jersey, Nevada,
Oregon, South Carolina, Texas and Wyoming Residents
Our obligation s under this Agreement are covered by a reimbursement insurance policy provided by Illinois
National Insurance Company , 500 W. Madison Street, 30
th Floor, Chicago, IL 60601, telephone (800)
250- 3819. If, within sixty (60) days after You request performance or payment under the terms of this
Agreement, we fail to perform or make payment, we are no longer a going concern, or you are otherwise
dissatisfied , You may request such performance or payment dir ectly from the insurance company.
California and New York Residents
Our obligations under this Agreement are covered by a reimbursement insurance policy provided by New
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Hampshire Insurance Company,175 Water Street, 12th Floor, New York, NY 10038, telephone (800) 250-
3819. If, within sixty (60) days after You request performance or payment under the terms of this Agreement,
we fail to perform or make payment, we are no longer a going concern, or you are otherwise dissatisfied,
You may request such performanc e or payment directly from the insurance company .
If you cancel the Agreement pursuant to Paragraph 7, (i) within thirty days of the date of purchase, but after
a claim has been made, or (ii) after thirty days from date of original pur chase, you will receive a refund of
the unearned portion of the purchase price based on time expired, less a termination fee of $25. If y ou
cancel the Agreement pursuant to Paragraph 7 within thirty days of date of purchase, with no claim having
been made, you will receive a full refund of the purchase price. Any refund due to you under this paragraph
or Paragraph 7 may be credited to any outstanding balance of your account, and the excess, if any, shall
be refunded to the original purchaser.
If you purchased this Agreement for home, family or personal use, you may terminate this Agreement by
sending a written notice to HP Inc. at the address stated in Paragraph 7. If the termination is within 30 days
of receipt of the contract , you will receive a full refund provided no claims have been made. If any claims
have been made the refund will be less the amount of any claims paid or the cost of repairs made on your
behalf. If the termination is a fter 30 days of receipt of the contract, you will receive a refund of the unearned
portion of the purchase price based on time expired, less a cancellation charge of $25 or 10% of the
purchase price of the Agreement, whichever is less.
New Hampshire Insurance Company is the Service Contract Provider under this Agreement in the State of
Florida. This Agreement is between you and New Hampshire Insurance Company. You are entitled to
make a claim against New Hampshire Insurance Company at 175 Water Street, 18
th Floor , New York, NY
10038, Telephone 1- 800-250- 3819. New Hampshire Insurance Company will use HP as its Authorized
Service Provider to perform all Support Services under this Agreement.
tice: Rates charged to you under this Agree ment are not regulated by the Florida Office of Insurance
ou may terminate this Agreement within 30 days of purchase by notifying HP, the administrator of this
Agreement in Florida, in writing at HP Inc. at 1501 Page Mill Road, Palo Alto, CA 94304 to receive a full
refund, less any claims paid or the cost of repairs made on your behalf. After 30 days, you may terminate
th is A greement by sending written notice of cancellation plus proof of purchase to HP at the above address.
You will receive a pro rata refund equal to 9 0% of the unearned pro rata purchase price less any claims
that have been paid or less the cost of repairs made on your behalf. Any disputes arising in connection with
the Agreement will be governed by the laws of the State of Florida.
If performance of the Support Services is interrupted because of a strike or work stoppage at our place of
business, the effective period of this Agreement shall be extended for the period of the strike or work
Once this HP Support Service Agreement has been in effect for at least seventy days, w e may cancel this
Agreement before the expiration of the agreed term only for one or more of the following reasons:
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a.You fail to pay an amount when due ;
b. You are convicted of a crime that results in additional service under this Agreement ;
c. We discover that y ou committed fraud or made a material misrepresentation in obtaining this Agreemen
r submitting a claim under this Agreement ;
d. We discover that y ou engaged in an act or omission, or violated a condition of this Agreement, after
the date of this Agreement which substantially and materially increases the services due under thi
greement ; or
e. A material change in the nature or extent of the required service or repair which occurs after the effective
date of this Agreement and which causes the required services or repairs under this Agreement to be
substantially and materially increased beyond those contemplated at the time this Agreem ent first took
the original purchaser cancels th is A greement pursuant to Paragraph 7 (i) within thirty days of the date of
purchase, but after a claim has been made, or (ii) after thirty days from date of purchase, the original
purchaser will receive a refund of the unearned portion of the purchase price based on time expired. If the
original purchaser cancel s the Agreement pursuant to Paragraph 7 within thirty days of date of purchase,
with no claims having been made, the original purchaser will receive a full refund of the purchase price.
Any refund due to the original purchaser under this paragraph or Paragraph 7 may be credited to any of
the original purchaser’s outstanding balances, and the excess, if any, shall be refunded to the original
ew Hampshire Residents
In the event y ou do not receive satisfaction under this Agreement, y ou may contact the New Hampshire
Insurance Department, by mail at State of New Hampshire Insurance Department, 21 South Fruit Street, Suite
14, C oncord NH 03301, or by telephone, via Consumer Assistance, at 800 - 852- 3416.
ew Mexico Residents
Once this Agreement has been in effect for at least seventy days, we may cancel this Agreement before the
expiration of the agreed term only for one or more of the following reasons:
a. You fails to pay an amount when due ;
b. You are convicted of a crime that results in additional service under this Agreement;
e discover that y ou committed fraud or made a material misrepresentation in obtaining this Agreement
or submitting a claim under this Agreement ;
d. We discovers that y ou engaged in an act or omission, or violated a condition of this Agreement, after the
date of this Agreement which substantially and materially increases the Support Services due under this
Agreement ; or
e. A material change in the nature or extent of th e required Support Service or repair which occurs after the
effective date of this Agreement and which causes the required Support Services or repairs under this
Agreement to be substantially and materially increased beyond those contemplated at the time this
Agreement first took effect.
If you purchased Accidental Damage Protection in connection with this Agreement, Our obligations are
covered by a reimbursement insurance policy. If we fail to perform or make payment under the terms of
t his Agreement within sixty (60) days after You request performance or payment, You may request such
performance or payment directly from New Hampshire Insurance Company at 175 Water Street, 18th Floor,
New York, NY 10038, Telephone 1- 800-250- 3819.
Any civil action brought in connection with this Agreement does not have to be brought in the courts of the