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b.Pull the paper towards you.
c.Ensure the media is properly aligned in the tray, and then lower the output tray.
4.If you have not found the jam, open the top cover. If there is paper remaining inside the printer,
ensure the carriage has moved to the right of the printer, free any paper scraps or wrinkled
media and pull the media towards you through the top of the printer.
WARNING!Do not reach into the printer when the printer is on and the carriage is stuck.
When you open the top cover, the carriage should return to its position on the right side of
the printer. If it does not move to the right, turn off the printer before you remove any jam.
5.After clearing the jam, close all covers, turn on the printer (if you turned it off), and then press
(Resume button) to continue printing.
The printer will continue printing the next page. You will need to resend any page that was jammed in
To avoid jams
●Make sure the printer is placed on a flat surface.
●Make sure that nothing is blocking the paper path.
●Do not overload the tray. See
Understanding specifications for supported media.
●Load paper properly. See
●Do not use media that is curled or crumpled.
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●Always use media that conforms with specifications. See Selecting print media.
●If using recycled media, try another type of media. See
Selecting print media.
●Make sure the output tray is not overly full when you send a job to print.
●Make sure media is aligned against the right side of the tray.
●Make sure the paper guides are adjusted snugly against the media, but do not crinkle or bend it.
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6 HP supplies and accessories
This section provides information on HP supplies and accessories for the printer. The information is
subject to change; visit the HP website (
www.hpshopping.com) for the latest updates. You can also
make purchases through the website.
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Ordering printing supplies online
Besides the HP website, you may order printing supplies through the embedded Web server (EWS)
or the Toolbox (Windows).
System requirements for ordering printing supplies
To use the Toolbox, ensure you have the following:
●Printer connected to your computer using a USB or parallel cable, or connected to the network
●Toolbox installed on your computer (supported for Windows only)
To use the EWS, ensure you have the following:
●Printer connected to the network
●Web browser installed on your computer (either Microsoft Internet Explorer 5.5, Netscape 7.0,
Opera 7.54, Mozilla Firefox 1.0, or Safari 1.2, or later)
To order printing supplies
On the Printer Status tab, click Order Supplies. Your default Web browser starts and displays
●HP Printer Utility (Mac)
Open Information And Support, click Supplies Status, and then click Order HP Supplies.
●Embedded Web server
In the Other Links section, click Order Supplies. Follow the instructions on the website to select
and order printing supplies.
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