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●Managing ink and media usage (myPrintMileage)
Helps you manage and forecast printer supplies usage.
●Self diagnostic testing for your device
Runs a diagnostic test of your device. Select Printer on the Self Help menu on the Instant
Support page to start diagnosing the devices. HP Instant Support checks the computer, and a list
of configured devices appears. When you select the device that you want to diagnose, HP
Instant Support can help you with such tasks as making sure that you have the latest device
driver available and gaining access to reports about the device status and detailed device-
If any errors are detected during this process, you are given the option to perform updates to the
device drivers or Jetdriver firmware or to perform detailed diagnostic tests on the device.
●HP expert help online (Active Chat)
Provides personalized help from an HP Total Care Representative over the Web at any time.
Simply submit a question or a description of your problem. Your recent device history, system
configuration, and any actions that you have attempted are automatically forwarded to HP (upon
your approval) so that you will not need to describe the problem again. An HP Total Care
Representative will respond online to solve your problem through a real-time Web chat.
Use the HP knowledge database to quickly find answers to your questions.
Security and privacy
When you use HP Instant Support, detailed device information, such as the serial number, error
conditions, and status, is sent to HP. HP respects your privacy and manages this information
according to the guidelines that are outlined in the HP Online Privacy Statement. See
NOTETo view all the data that is sent to HP, select Source (for Internet Explorer and
Opera) or Page Source (for Netscape, Mozilla Firefox, or Safari) from the View menu in your
Gaining access to HP Instant Support
Click the Information tab, and then click HP Instant Support.
●Embedded Web server
In a Web browser, type the IP address assigned to the device. This information is listed on the
configuration page; see
Understanding and printing the configuration page.
In the Other Links section of the Information or Settings tab, click HP Instant Support.
NOTEDo not bookmark the Web pages that are used to open HP Instant Support. If you
bookmark the site and connect to it by using the bookmark, the pages will not contain the
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HP Network Printer Setup Utility (Mac OS)
The HP Network Printer Setup Utility allows you to configure network settings for the printer. You can
configure settings such as network location name, and settings such as TCP/IP address, router, and
To open the HP Printer Network Setup Tool
1.From the Finder, select Computer from the Go menu.
2.Select Library, and then select Printers.
3.Select hp, select Utilities, and then select HP Printer Network Setup Tool.
4.Follow the onscreen instructions to configure network settings for the printer.
HP Deskjet Control Panel (HP DJCP)
The HP Deskjet Control Panel (HP DJCP) allows you to gain access to useful printer features when
you are printing from MS-DOS. The HP DJCP utility allows you to do the following tasks:
●Adjust print settings. (Printing using special features is not supported.)
●Specify the default printer from your MS-DOS program.
●Set the symbol set for the language you are using in a document.
NOTEChanges made to settings in your MS-DOS program might override changes made to
the same settings in the HP DJCP.
For more information or to download the utility, see www.hp.com/support/officejetprok850.
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Understanding and printing the configuration page
Use the configuration page to:
●View current printer settings, ink supply status, and printhead health.
●Help troubleshoot printer problems.
The configuration page also contains a log of recent events. If the printer is connected to a network,
an additional network configuration page prints; this page shows the network settings for the printer.
For more information on HP Ink Supplies, see
HP supplies and accessories.
Understanding a configuration page
If you need to call HP, it is often useful to print the configuration page before calling.
1Printer Information: Shows general printer information, such as the firmware version number, model name, and
amount of memory that is installed.
2Ink Cartridge Status: Shows the estimated ink levels (represented in graphical form as gauges).
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3Printhead Status: Shows the printhead health status and whether the printhead needs to be replaced.
4Event Log: Shows a log of recent events that have occurred.
Network configuration page
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5General Information: Shows information about the current status and connection type of the network, and other
information, such as the URL of the embedded Web server and the hardware address of the printer.
Network Status: This setting can be Ready or Offline. When the setting is Offline, it implies either that the IP is
being assigned or negotiated by the DNS server, or that the AutoIP or the network is not available.
6TCP/IP: Shows information on how the printer is configured, such as the hostname, IP address, subnet mask,
default gateway, server, and service name. Also contains a Config By field, which shows AutoIP if the printer is
connected to a peer-to-peer network, and DHCP if the printer is assigned an IP address or is configured by a
7802.3 Wired: Shows information about the network connection.
8Miscellaneous: Shows information, such as the total, unicast, broadcast packets transmitted and received, and
the administrator details.
Admin Password: Shows Not Set if the administrator password for embedded Web server is disabled; otherwise, it
Printing a configuration page
On the Services tab, click the Print Configuration Page button.
On the Printer Services tab, click Print Configuration Page, and then click Print.
●HP Printer Utility (Mac OS)
Open Information And Support. Click Device Information, and then click Print Configuration
Press and hold
(Power button). While holding down the Power button, press (Cancel button)
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