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Overview of printer management tools
The Toolbox provides status and maintenance information about the printer. It also provides links to
this guide for help in performing basic printing tasks and solving problems.
NOTEIf the Toolbox was not installed with the other printer software components, you can
install it using the installation program on the Starter CD.
To monitor a printer on a shared port (for example, \\portname\printername) from a client
machine, the Toolbox must be running on the server machine as well as on the client machine.
To open the Toolbox
1.From the Start menu at your computer, point to Programs.
2.Point to HP, point to the printer name, and then click the Toolbox icon.
The Toolbox contains tabs that you can use to view product information.
For more detailed information about the options on these tabs, right-click each option in the Toolbox
Printer Status tab
●Selected printers: Displays a list of installed printers that are supported by the Toolbox.
●Ink Level Information: Shows estimated ink levels for each cartridge.
●Order Supplies: Provides access to a website where you can order printing supplies for the
●Cartridge Information: Shows order numbers and expiration dates for the installed ink cartridges.
●Preferences: Gives you the ability to set advanced Toolbox settings, such as selecting which
printer error messages appear, specifying whether you want to be notified by an audio alert when
an error occurs, as well as the types of error messages that you want to see.
●Printer Information: Provides links to myPrintMileage and shows the printer hardware and
printhead health information. For more information, see
●Help Information: Provides links to HP Instant Support and HP Total Care, as well as to this
guide for help in performing tasks and troubleshooting. It also provides instructions that guide
you through registering the printer onscreen. For more information, see
HP Instant Support.
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Printer Services tab
The Printer Services tab provides utilities that help you maintain and test your printer. You can align
and clean your print cartridges, or print a demo page.
●Diagnose Print Quality: Click this button to open a dialog box, where you can print a page to
help you decide if you need to run any printer maintenance tools to improve print quality.
●Test Paper Feed: Click this button to open a dialog box, where you can have the printer print 20
blank pages to ensure that the print path is free of obstructions and working properly.
●Test Paper Skew: Click this button to open a dialog box, where you can print a page to help you
decide if the printer has a problem with paper skew.
●Print Configuration Page: Click this button to print a printer configuration page. For more
Understanding and printing the configuration page.
●Align Printheads: Click this button to align the printheads. For more information, see
●Clean Printheads: Click this button to automatically clean the printheads. For more information,
To clean printheads automatically.
●Calibrate Color: Click this button to balance color tints on printed pages. For more information,
Calibrating the color.
●Configure Output Ramp: Click this button to open a dialog box, where you can turn on the
output ramp for printing in Fast Normal mode. Doing this might help prevent ink smears on
HP Printer Utility (Mac OS)
The HP Printer Utility contains tools to configure print settings, calibrate the printer, clean the
printheads, print configuration and test pages, order supplies online, and find website support
information; for example, tools to complete printer maintenance tasks such as printer calibration.
To open the HP Printer Utility
1.From the Finder, select Computer from the Go menu.
2.Click Library, and then click Printers.
3.Click hp, click Utilities, and then click HP Printer Selector.
4.Select the printer, and then click Launch Utility.
HP Printer Utility panels
The utility contains the following panels:
Information And Support
●Supplies Status: Displays ink levels and information for the print cartridges.
●Device Information: Prints a configuration page that provides information about the printer.
●Print Quality Diagnostics: Prints a diagnostics page.
●Test Paper Feed: Prints 20 blank pages to ensure paper path is clear.
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●Test Paper Skew: Checks for paper skew.
●Clean: Cleans the printheads.
●Align: Aligns the printheads for best possible print quality.
●Calibrate Color: Adjusts color to correct problems with tint.
●HP Support: Provides access to the HP website where you can register the printer, find support
for the printer, and find information about returning and recycling used printing supplies.
●Network Settings: Configure IP settings.
●Additional Settings: Opens the Embedded Web Server.
Embedded Web server (EWS)
When the printer is connected to a network, you can use the printer's EWS to view status
information, change settings, and manage the printer at your computer.
NOTEFor a list of system requirements for the EWS, see Printer specifications. Some
settings might be restricted by the requirement for an EWS password. You can open and use
the EWS without being connected to the Internet. However, some features will not be available.
Opening the EWS
NOTETo open the EWS from the Toolbox (Windows) or the HP Printer Utility (Mac OS), the
printer must be on a network and must have an IP address.
To open from a Web browser
▲In a supported Web browser on your computer, type the IP address that has been assigned to
the printer. For example, if the IP address is 220.127.116.11, type the following address into the
The IP address for the printer is listed on the configuration page; see
Understanding and printing
the configuration page.
To open from the Toolbox (Windows)
●Open the Toolbox. For instructions, see
●Click the Information tab, and then click Launch EWS.
To open from the HP Printer Utility (Mac OS)
▲Open Printer Settings, click Additional Settings, and then click Open Embedded Web Server.
▲After you open the EWS, you can bookmark it so that you can return to it quickly in the future.
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The EWS contains pages that you can use to view product information and change printer settings.
The pages also contain links to other e-services.
InformationShows status information about the printer, its ink supplies
and usage, and a log of printer events (such as errors).
SettingsShows the settings that have been configured for the printer
and gives you the ability to change these settings.
NetworkingShows network status and the network settings that have
been configured for the printer. These pages only appear if
the printer is connected to a network. For more information,
Configure network options.
Other LinksConnects you to other resources, including e-services, such
as HP Instant Support, myPrintMileage, and online ordering
of supplies. For more information, see
HP Instant Support
You can also add or customize a link to the website of your
choice. This link appears on the left pane throughout the
HP Web Jetadmin software
The HP Web Jetadmin software is a Web-based management solution for remotely installing,
configuring (both individually or in batch mode), monitoring status (including levels for supplies),
conducting remote diagnostics, and troubleshooting a wide variety of HP and non-HP network
After the HP Web Jetadmin software has been installed, you can gain access to it from anywhere
within your intranet by using a standard Web browser.
For more information or to download the software, see
myPrintMileage is a service that HP provides to help you keep track of your device usage to help you
forecast device usage and plan the purchase of supplies. It consists of the myPrintMileage website.
To use myPrintMileage, you must have the following:
NOTEHP recommends that you enable myPrintMileage to send data for three to six months
to allow a meaningful amount of data to accumulate on the myPrintMileage website. To use
the print accounting features, you must register for the service through the myPrintMileage site.
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On the myPrintMileage website, you can see the following items:
●Print analysis, such as the amount of ink you have used, whether you use more black or color
ink, and the estimated number of pages you can print with the remaining amount of ink.
●Print accounting, which allows you to generate reports showing usage data, cost per page, or
cost per job for a specific time period; export this data as Microsoft Excel spreadsheet files; and
configure the e-mail alerts and notifications to receive print accounting reports.
Gaining access to myPrintMileage
On the Information tab, click myPrintMileage, and then follow the onscreen instructions.
●Embedded Web server
Click myPrintMileage in the Other Links section.
Right-click the Toolbox icon in the Windows taskbar, click myPrintMileage, and then select
View my print usage.
NOTEDo not bookmark the Web pages that are used to open myPrintMileage. If you
bookmark the site and connect to it by using the bookmark, the pages will not contain the
HP Instant Support
HP Instant Support is a suite of Web-based troubleshooting tools that help you quickly identify,
diagnose, and resolve printing problems.
It provides the following information about your device:
●Easy access to troubleshooting tips
Provides tips that are customized for your device.
●Resolution of specific device errors
Provides immediate access to information that can help you resolve error messages specific to
To see a description of the problem, as well as recommendations for solving or preventing the
problem, click the link within the message. To see a list of past device errors, click Alerts on the
left side of the HP Instant Support page.
●Notification of device driver and firmware updates
Alerts you when there is a firmware or driver update, a message appears on the HP Instant
Support home page. Click the link within the message to go directly to the download section of
the HP website.
●Obtaining support services
Provides a list of the support services that are available for your device.
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