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4 Computer Diagnostic Features
Hewlett-Packard Vision Diagnostics
NOTE:HP Vision Diagnostics is included on CD with some computer models only.
The Hewlett-Packard Vision Diagnostics utility allows you to view information about the hardware
configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer.
The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.
The Survey tab is displayed when you invoke HP Vision Diagnostics. This tab shows the current
configuration of the computer. From the Survey tab, there is access to several categories of information
about the computer. Other tabs provide additional information, including diagnostic test options and test
results. The information in each screen of the utility can be saved as an html file and stored on a USB
Use HP Vision Diagnostics to determine if all the devices installed on the computer are recognized by
the system and functioning properly. Running tests is optional but recommended after installing or
connecting a new device.
You should run tests, save the test results, and print them so that you have printed reports available
before placing a call to the Customer Support Center.
NOTE:Third party devices may not be detected by HP Vision Diagnostics.
Accessing HP Vision Diagnostics
To access HP Vision Diagnostics, you must create a Recovery Disc Set then boot to the CD containing
the utility. It can also be downloaded from
http://www.hp.com and either burned to CD or installed to a
USB flash drive. See
Downloading the Latest Version of HP Vision Diagnostics on page 17 for more
NOTE:HP Vision Diagnostics is included as part of the Recovery Disk Set with some computer models
If you have already downloaded HP Vision Diagnostics to either CD or USB Flash drive, then begin the
following procedure at step 2.
1.In Windows Explorer, go to C:\SWSetup\ISOs and burn the file Vision Diagnostics.ISO to a CD
or copy it to a USB flash drive.
2.While the computer is on, insert the CD in the Optical Drive or USB flash drive in a USB port on
3.Shut down the operating system and turn off the computer.
4.Turn on the computer. The system will boot into HP Vision Diagnostics.
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NOTE:If the system does not boot to the CD in the optical drive or to the USB flash drive, you
may need to change the boot order in the Computer Setup (F10) utility. Refer to the Computer
Setup (F10) Utility Guide for more information.
5.At the boot menu, select either the HP Vision Diagnostics utility to test the various hardware
components in the computer or the HP Memory Test utility to test memory only.
NOTE:The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand-
alone application, outside of HP Vision Diagnostics.
6.If running HP Vision Diagnostics, select the appropriate language and click Continue.
7.In the End User License Agreement page, select Agree if you agree with the terms. The HP Vision
Diagnostics utility launches with the Survey tab displayed.
The Survey tab displays important system configuration information.
In the View level field, you can select the Summary view to see limited configuration data or select
the Advanced view to see all the data in the selected category. By default, the View Level is set to
Overview which displays general information about all of the component categories.
In the Category field, you can select the following categories of information to display:
All—Gives a listing of all categories of information about the computer.
Architecture—Provides system BIOS and PCI device information.
Asset Control—Shows product name, system serial number, asset tag and universal unique ID
Audio—Displays information about the audio controllers present in the system, including PCI audio
Communication—Shows information about the computer parallel (LPT) and serial (COM) port settings,
plus USB and network controller information.
Graphics—Shows information about the graphics controller of the computer.
Input Devices—Shows information about the keyboard, mouse, and other input devices connected to
Memory—Shows information about all memory in the computer. This includes memory slots on the
system board and any memory modules installed.
Processors—Shows information about the processor(s) installed in the computer, including clock
speeds and cache sizes.
Storage—Shows information about storage media connected to the computer. This list includes all hard
drives and optical drives.
System—Shows information about the computer model, internal fans, chassis, and BIOS.
The Test tab allows you to choose various parts of the system to test. You can also choose the type of
test and testing mode.
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There are three types of tests to choose from:
●Quick Test—Provides a predetermined script where a sample of each hardware component is
exercised. You may further modify which of the Quick tests are executed by selecting or deselecting
individual tests in the hardware component check list.
●Complete Test—Provides a predetermined script where each hardware component is fully tested.
You may further modify which of the Complete tests are executed by selecting or deselecting
individual tests in the hardware component check list.
●Custom Test—Provides the most flexibility in controlling the testing of a system. The Custom Test
mode allows you to specifically select which devices, tests, and test parameters are run.
By default, the three test modes do not display prompts and require no interaction. If errors are found,
they are displayed when testing is complete.
However, for each test type, you may also optionally add interactive tests by clicking the Include
interactive tests box under Test mode. Selecting interactive tests provides the maximum control over
the testing process. The diagnostic software will prompt you for input during tests.
NOTE:Memory can not be tested from within the HP Vision Diagnostics application. To test the
memory in your computer, you must exit HP Vision Diagnostics, boot to either the CD or USB flash drive
and select HP Memory Test from the boot menu.
To begin testing:
1.Select the Test tab.
2.Select the type of tests you want to run: Quick, Complete, or Custom.
3.Include optional interactive tests by selecting Include interactive tests.
4.Choose how you want the test to be executed, either Number of Loops or Total Test Time. When
choosing to run the test over a specified number of loops, enter the number of loops to perform. If
you want the diagnostic test for a specified time period, enter the amount of time in minutes.
5.Click the Start Test button to start the testing. The Status tab, which allows you to monitor the
progress of the tests, is automatically displayed during the testing process. When the tests are
complete, the Status tab shows whether the devices passed or failed.
6.If errors are found, go to the Errors tab to display detailed information and recommended actions.
The Status tab displays the status of the selected tests. The main progress bar displays the percent
complete of the current set of tests. While testing is in progress, a Cancel Testing button is displayed
for use if you want to cancel the test.
The Status tab also shows:
●The devices being tested
●The test status (running, waiting, passed, or failed) of each device being tested
●The overall test progress of all devices being tested
●The test progress for each device being tested
●The elapsed test times for each device being tested
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The History tab contains information on past test executions.
The History Log displays all tests that have been executed, the number of times of execution, the number
of times failed, the date each test was executed, and the time it took to complete each test. The Clear
History button will clear the contents of the History Log.
The contents of the History Log may be saved as a HTML file to USB flash drive by clicking the Save
The Errors tab displays detailed information about any errors found, as well as any recommended
The Error Log displays the tests for devices that have failed during the diagnostic testing and includes
the following columns of information.
●The Device section displays the device tested.
●The Test section displays the type of test run.
●The Times Failed is the number of times the device has failed a test.
●The Defect Code provides a numerical code for the failure. The error codes are defined in the Help
●The Description section describes the error that the diagnostic test found.
●The Reason section describes the likely cause of the error.
●The Recommended Repair will give a recommended action that should be performed to resolve
the failed hardware.
●The Warranty ID is a unique error code associated with the specific error on your computer. When
contacting the HP Support Center for assistance with a hardware failure, please be prepared to
provide the Warranty ID.
The Clear Errors button will clear the contents of the Error Log.
The contents of the Error Log may be saved as a HTML file to USB flash drive by clicking the Save
The Help tab contains a Vision Help section, and a Test Components section. This tab includes search
and index features. You may also review the HP End User License Agreement (EULA), as well as the
HP Vision Diagnostic application version information on this tab.
The Vision Help section contains information on the major functions of Hewlett-Packard Vision
The Test Components section provides a description of each test, as well as the parameters that may
be adjusted when running in Custom test mode.
The Defect codes section contains information on the numerical error code that may appear in the
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The Memory test tab section provides information on the HP Memory Test application that may be
launched from the boot menu.
The HP Support section provides information on obtaining technical support from HP.
Saving and Printing Information in HP Vision Diagnostics
You can save the information displayed in the HP Vision Diagnostics Survey, History and Errors tabs
to a USB flash drive. You can not save to the hard drive. The system will automatically create an html
file that has the same appearance as the information displayed on the screen.
1.Insert a USB flash drive if running HP Vision Diagnostics from CD.
2.Click Save in the bottom on any of the Survey, History or Errors tabs. All three log files will be
saved regardless of from which tab the Save button was clicked.
3.Select the drive onto which you will save the log files and click the Save button. Three html files
will be saved to the inserted USB flash drive.
NOTE:Do not remove the USB flash drive until you see a message indicating that the html files
have been written to the media.
4.Print the desired information from the storage device used to save it.
NOTE:To exit HP Vision Diagnostics, click the Exit Diagnostics button at the bottom of the screen.
Be sure to remove the USB flash drive or CD from the optical drive.
Downloading the Latest Version of HP Vision Diagnostics
1.Go to http://www.hp.com.
2.Click the Software & Drivers link.
3.Select Download drivers and software (and firmware).
4.Enter your product name in the text box and press the Enter key.
5.Select your specific computer model.
6.Select your OS.
7.Click the Diagnostic link.
8.Click the Hewlett-Packard Vision Diagnostics link.
9.Click the Download button.
NOTE:The download includes instructions on how to create the bootable CD or the bootable USB
Protecting the Software
To protect software from loss or damage, you should keep a backup copy of all system software,
applications, and related files stored on the hard drive. See the operating system or backup utility
documentation for instructions on making backup copies of data files.
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