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Solve repeated jams
If jams occur frequently, try the following actions:
●Check all the jam locations. A piece of media might be stuck somewhere in the device.
●Check that media is correctly loaded in the trays, that the trays are correctly adjusted for the loaded
media size, and that the trays are not overfilled.
●Check that all trays and paper-handling accessories are completely inserted into the device. (If a
tray is open during a print job, a jam might occur.)
●Check that all covers and doors are closed. (If a cover or door is open during a print job, a jam
●The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan
●If you are printing from tray 1, try feeding fewer sheets of media at a time.
●If you are printing small sizes (such as index cards), make sure that the media is oriented correctly
in the tray.
●Turn over the media stack in the tray. Also, try rotating the stack 180°.
●Try rotating media to feed through the device from a different orientation.
●Check the media quality. Do not use damaged or irregular media.
●Use only media that meets HP specifications. See
Media and trays.
●Do not use media that has already been used in a printer or copier. Do not print on both sides of
envelopes, transparencies, vellum, or labels.
●Do not use media with staples or media that has had the staple removed. Staples can damage the
device and can void warranty.
●Make sure that the power supplied to the device is steady and meets specifications. See
●Clean the device. See
Clean the device.
●Contact an HP-authorized service or support provider to perform routine maintenance. See the
support flyer that was included with the device, or see
HP Customer Care.
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Clear staple jams
To reduce the risk of staple jams, make sure that you staple 30 or fewer pages of media (80 g/m2 or
20 lb) at a time.
The control-panel message 13.XX.YY Stapler jam inside stapler door on the HP LaserJet M5035XS
MFP alerts you to a staple jam. To clear the jam, follow the instructions on the onscreen dialog box or
follow the steps below.
1. Open the stapler door.
2.Lift up the green handle on the staple cartridge to dislodge it and then pull the cartridge out of the
3.Clear any loose staples from the stapler and from the staple cassette.
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4.Lift up on the small lever at the back of the staple cartridge.
5.Remove the staples that protrude from the staple cartridge.
6.Close the lever at the back of the staple cartridge. Be sure that it snaps into place.
7.Insert the staple cartridge into the opening inside the stapler door and then press the green handle
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8.Close the stapler door.
9.Test the stapler by printing or copying a staple job.
Repeat steps these st eps, if necessary.
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Solve print-quality problems
This section helps you define print-quality problems and what to do to correct them. Often print- quality
problems can be handled easily by making sure that the device is correctly maintained, using print media
that meets HP specifications, or running a cleaning page.
Print-quality problems associated with media
Some print-quality problems arise from the use of inappropriate media.
●Use media that meets HP specifications. See
Media and trays.
●The surface of the media is too smooth. Use media that meets HP specifications. See
●The moisture content is uneven, too high, or too low. Use media from a different source or from an
●Some areas of the media reject toner. Use media from a different source or from an unopened
●The letterhead you are using is printed on rough media. Use a smoother, xerographic media. If this
solves your problem, ask the supplier of your letterhead to use media that meets the specifications
for this device. See
Media and trays.
●The media is excessively rough. Use a smoother, xerographic media.
●The driver setting is incorrect. To change the media type setting, see
Control print jobs.
●The media that you are using is too heavy for the media type setting that you selected, and the
toner is not fusing to the media.
Print-quality problems associated with the environment
If the device is operating in excessively humid or dry conditions, verify that the printing environment is
within specifications. See
Print-quality problems associated with jams
Make sure that all sheets are cleared from the paper path. See Clear jams.
●If the device recently jammed, print two to three pages to clean the device.
●If the sheets do not pass through the fuser and cause image defects on subsequent documents,
print three pages to clean the device. If the problem persists, print and process a cleaning page.
Clean the device.
Image defect examples
Use the examples in this image-defect table to determine which print-quality problem you are
experiencing, and then see the corresponding reference pages to resolve the problem. These examples
identify the most common print-quality problems. If you still have problems after trying the suggested
remedies, contact HP Customer Support.
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