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The device has a jam-recovery feature that determines if the device will reprint jammed pages after the
jam is cleared.
●Auto instructs the device to automatically turn jam recovery on when sufficient device memory.
●Off instructs the device not to attempt to reprint jammed pages. This setting helps conserve device
●On instructs the device to reprint any page that was involved in a paper jam after the jam has been
NOTEDuring the recovery process, the device might reprint pages that were printed before the
jam occurred. Be sure to remove any duplicated pages.
To improve print speed and increase memory resources, you might want to disable the jam recovery.
Turn off jam recovery
1.From the Home screen, touch Administration.
2.Touch Device Behavior.
3.Touch Warning/Error Behavior.
4.Touch Jam Recovery.
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When clearing jams, be very careful not to tear the media. If a small piece of media remains in the device,
it could cause additional jams.
Clear jams from the automa tic document feeder (ADF)
Occasionally, media becomes jammed during a fax, c opy, or scan job. When this happens, the control-
panel message Jam in document feeder alerts you to the jam. To clear the jam, follow the instructions
on the onscreen dialog box or follow the steps below.
1. Open the ADF cover.
2.If you were copying two-sided documents, lift the green lever to open the reversing unit, and then
remove any media from inside the reversing unit.
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3.Gently try to remove the page without tearing it. Also pull paper from the ADF output bin. If you feel
resistance, go to the next step.
4.Turn the green wheel to advance the media out of the ADF.
5.Close the ADF cover. If you were not able to remove all of the jammed media, continue to the next
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6.Open the ADF lid and gently loosen the media by using both hands.
7.When the media is free, gently pull it out in the direction shown.
8.Close the lid to the flatbed scanner.
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Clear jams from the stapler/stacker
The control-panel message 13.XX.YY Jam inside left door on the HP LaserJet M5035XS MFP alerts
you to a jam in the stapler/stacker. To clear the jam, follow the instructions on the onscreen dialog box
or follow the steps below.
1. If the most of the jammed media is visible exiting the device into the stapler/stacker output bin,
grasp both sides of the media and slowly pull the media out of the device.
NOTE If media is jammed in the st apler/stacker, but most of the media is still inside the
device, it is better to remove it through upper-left door.
2. Open the upper-left door.
3.Press the green bar to release any jammed media and look for jammed media inside the device.
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