Page 91 from 142
88 HP Officejet 5600 All-in-One series
Maintain your HP All-in-One
Page 92 from 142
This chapter contains troubleshooting information for the HP All-in-One. Specific
information is provided for installation and configuration issues, and some operational
topics. For more troubleshooting information, see the onscreen HP Image Zone Help
that came with your software. For more information, see Use the onscreen Help.
Many issues are caused when the HP All-in-One is connected to the computer using a
USB cable before the HP All-in-One software is installed on the computer. If you
connected the HP All-in-One to your computer before the software installation screen
prompts you to do so, you must follow these steps:
Troubleshooting common setup issues
1. Disconnect the USB cable from the computer.
2. Uninstall the software (if you have already installed it).
3. Restart your computer.
4. Turn off the HP All-in-One, wait one minute, then restart it.
5. Reinstall the HP All-in-One software.
Caution Do not connect the USB cable to the computer until prompted by the
software installation screen.
For information about uninstalling and reinstalling the software, see Uninstall and
reinstall the software .
See the list below for information on topics covered in this chapter.
Additional troubleshooting topics in this User Guide
● Setup troubleshooting : Contains information on hardware setup, software
installation, and fax setup troubleshooting information.
● Operational troubleshooting : Contains information on issues that might occur
during normal tasks when using the HP All-in-One features.
● Device update : Based on advice from HP customer support or a message on the
control panel display, you might access the HP support website to retrieve an
upgrade for your device. This section contains information about updating your
Other sources of information
● Setup Guide : The Setup Guide explains how to set up the HP All-in-One.
● User Guide : The User Guide is the book you are reading. This book describes
the basic features of the HP All-in-One, explains how to use the HP All-in-One,
and contains setup and operational troubleshooting information.
● HP Image Zone Help : The onscreen HP Image Zone Help describes how to use
the HP All-in-One with a computer and contains additional troubleshooting
information not covered in the User Guide. For more information, see Use the
onscreen Help .
● Readme file : The Readme file contains information on system requirements and
possible installation problems. For more information, see View the Readme file.
User Guide 89
Page 93 from 142
If you are unable to solve the problem using the onscreen Help or HP websites, call
HP Support using the number for your country/region. For more information, see HP
warranty and support .
View the Readme file
You might want to refer to the Readme file for information on system requirements
and possible installation problems.
●In Windows, you can access the Readme file from the Windows taskbar by
clicking Start, pointing to Programs or All Programs , pointing to HP, pointing to
Officejet All-in-One 5600 series , and then clicking Readme.
● In Mac OS X, you can access the Readme file by double-clicking the icon located
in the top-level folder of the HP All-in-One software CD-ROM.
This section includes installation and configuration troubleshooting tips for some of the
most common issues associated with hardware, software, and fax setup.
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the
HP All-in-One hardware.
My HP All-in-One does not turn on
Solution Make sure each of the power cords is firmly connected, and wait a
few seconds for the HP All-in-One to turn on. If this is the first time you have
turned on the HP All-in-One, it can take up to a minute to turn on. If the HP All-in-
One is plugged in to a power strip, make sure the power strip is turned on.
3Grounded power outlet
90 HP Officejet 5600 All-in-One series
Page 94 from 142
I connected the USB cable, but I am having problems using the HP All-in-One
with my computerSolution You must first install the software that came with your HP All-in-One
before connecting the USB cable. During installation, do not plug in the USB
cable until prompted by the onscreen instructions. Connecting the USB cable
before prompted can cause errors.
Once you have installed the software, connecting your computer to your HP All-in-
One with a USB cable is straightforward. Simply plug one end of the USB cable
into the back of your computer and the other into the back of the HP All-in-One.
You can connect to any USB port on the back of your computer. For more
information, see Troubleshooting common setup issues .
I received a message on the control panel display to attach the control panel
Solution This might mean the control panel faceplate is not attached, or it is
attached incorrectly. Make sure to align the faceplate over the buttons on the top
of the HP All-in-One and snap it firmly into place.
User Guide 91
Page 95 from 142
The control panel display shows the wrong languageSolution You can change the language settings at any time from the Setup
Menu . For more information, see Set your language and country/region .
The wrong measurements are showing in menus on the control panel display
Solution You might have selected the incorrect country/region when setting up
your HP All-in-One. The country/region you select determines the paper sizes
shown on the control panel display.
To change the country/region, you must reset the language settings. You can
change the language settings at any time from the Setup Menu. For more
information, see Set your language and country/region .
I received a message on the control panel display to align the print cartridges
Solution The HP All-in-One prompts you to align cartridges every time you
install a new print cartridge. For more information, see Align the print cartridges.
NoteIf you remove and reinstall the same print cartridge, the HP All-in-
One will not prompt you to align the print cartridges. The HP All-in-One
remembers the alignment values for that print cartridge, so you do not
need to realign the print cartridges.
I received a message on the control panel display that the print cartridge
Cause The incorrect type of paper is loaded in the input tray, for example,
colored paper, paper with text on it or certain recycled paper.
Solution Load unused plain white letter or A4 paper into the input tray, and
then try the alignment again.
If the alignment fails again, you might have a defective sensor or print cartridge.
Contact HP Support. Go to www.hp.com/support. If prompted, choose your
country/region, and then click Contact HP for information on calling for technical
Cause Protective tape is covering the print cartridges.
Solution Check each print cartridge. If the plastic tape is still covering the ink
nozzles, gently remove the plastic tape by using the pink pull tab. Do not touch
the ink nozzles or the copper-colored contacts.
Reinsert the print cartridges and verify that they are fully inserted and locked in
For more information about installing print cartridges, see Work with print cartridges.
92 HP Officejet 5600 All-in-One series